Terms & Conditions
Definitions
OBSERVE: This section defines key terms used throughout these Terms to ensure clarity and consistent interpretation.
EXPAND: Online gambling terms can have different meanings across jurisdictions and providers; definitions reduce disputes about bonus conditions, wagers, and account actions.
REFLECT: The definitions below apply whenever capitalised in these Terms unless the context requires otherwise.
- Operator: The entity that provides and administers Casino Mate via mate-au.com, including its authorised contractors and payment processors used to deliver the services.
- Website / Site: The domain https://mate-au.com and any webpages, subpages, and services made available on it, including the Terms page at https://mate-au.com/terms-and-conditions.
- User: Any person visiting the Website, whether or not they register an account.
- Player: A User who has successfully registered an account and is permitted to place bets and participate in gameplay.
- Account: A unique registered player profile on mate-au.com used to access services, manage funds, and participate in games.
- Bet / Wager: A stake placed by a Player on a game outcome or event through the Website. "Bet" and "Wager" may be used interchangeably.
- Game(s): Casino games, live dealer games, and any other interactive gambling content made available on mate-au.com.
- Bonus / Promotion: Any incentive offered by the Operator (e.g., deposit bonus, free spins, cashback) subject to specific conditions.
- Bonus Funds: Funds credited under a Bonus/Promotion that may be subject to wagering and other restrictions before withdrawal.
- Wagering Requirement: The number of times a Bonus or qualifying deposit (or both) must be played through before bonus-related winnings become withdrawable, as stated in the relevant promotion terms.
- Payment Method: Any method used for deposits/withdrawals, including bank cards, e-wallets, cryptoassets, or third-party processors.
- KYC: "Know Your Customer" identity and verification checks, including document and source-of-funds checks.
- Restricted Jurisdiction: Any country/region where access to the Website or use of the services is prohibited or restricted by law or by the Operator's internal policies.
- AU / Australia: The Commonwealth of Australia and its states and territories.
Account Registration
OBSERVE: Access to gambling services requires strict age and identity controls. The provided profile indicates AU-facing operations while also noting the Operator is not licensed by Australia's ACMA and is considered an offshore service under the Interactive Gambling Act 2001.
EXPAND: Because regulatory protections available to licensed Australian wagering operators (including the National Consumer Protection Framework for Online Wagering and BetStop) may not apply here, the Operator must be explicit about eligibility, verification, and Player responsibilities to reduce harm and disputes.
REFLECT: You may only create and use an account if you meet all eligibility requirements and provide accurate, verifiable information.
- Minimum age (18+): You must be at least 18 years old (or older if required by the law applicable to you). The Operator may request age verification at any time and may suspend or close accounts where underage use is suspected.
- Account creation: Registration typically requires an email address and the creation of login credentials. The Operator may require email verification before enabling deposits, withdrawals, or gameplay features.
- KYC verification: You agree to provide, upon request, documents and information such as government-issued ID, proof of address, payment method verification, and source-of-funds/source-of-wealth evidence. The Operator may use third-party verification providers.
- Accuracy and updates: You must provide complete and accurate personal data and keep it up to date. Misrepresentation may result in account suspension, bonus cancellation, voided bets, and/or withheld withdrawals where permitted by these Terms.
- One account rule: Unless the Operator explicitly permits otherwise, you may hold only one Account. Multiple accounts (including those linked by device, household, IP/network, payment method, or identity attributes) may be treated as a breach.
- Password and security: You are responsible for safeguarding credentials and for all activity occurring through your Account. Notify support promptly if you suspect unauthorised access. The Operator may require password resets or additional security checks.
- Jurisdictional eligibility (AU notice): Casino Mate is operated as an offshore online gambling service targeting Australian players, and the profile data states the brand does not hold an Australian licence from ACMA. You are responsible for ensuring your access and use is lawful where you are located.
Betting & Gameplay Rules
OBSERVE: Betting mechanics (stake limits, bet finality) and conduct standards (anti-fraud, chat rules) are needed to keep play fair and to manage disputes, especially in live dealer environments.
EXPAND: Offshore operations, ISP blocking, and use of third-party processors can increase operational and technical failure risks; rules should address bet confirmation, disconnections, voiding, and integrity.
REFLECT: By placing a bet on mate-au.com, you accept that game outcomes are determined by the applicable game rules and systems, and you agree to comply with the conduct standards below.
Placing Bets
- Minimum/maximum limits: Each game may have minimum and maximum stake limits. The applicable limit is the one shown in the game interface at the time of placing the bet.
- Bet confirmation: A bet is considered placed only when it is accepted and confirmed by the Website systems (e.g., confirmation message, updated balance, or bet receipt within the interface).
- Errors and malfunctions: If a game or the Website displays an incorrect paytable, odds, result, or balance due to a technical or human error, the Operator may correct the error and may void or adjust affected bets to the extent permitted by applicable law.
Cancellation, Modification, and Voiding
- No guaranteed cancellation: Once a bet is confirmed, it generally cannot be cancelled or modified unless the game rules explicitly allow it.
- Disconnections: If you disconnect during gameplay (including live casino), the game session may continue under the game provider's rules, or the system may settle the bet based on the last confirmed state.
- Suspected integrity issues: The Operator may suspend settlement or void bets where there is reasonable suspicion of fraud, collusion, cheating, or prohibited play patterns.
Conduct in Live Casino, Chat, and Community Features
- Respectful behaviour: You must not harass, threaten, or insult dealers, staff, or other Players, including through racist, discriminatory, or abusive language.
- Prohibited activity: You must not attempt to manipulate games, exploit software vulnerabilities, use bots, collude, or engage in money laundering or any unlawful conduct.
- Moderation: The Operator may remove content, restrict chat access, or suspend accounts for conduct breaches.
Bonus Terms
OBSERVE: Bonuses materially affect withdrawal eligibility and are a frequent source of disputes. The profile notes promotional restrictions (including risks around KYC and mirror-domain access) and indicates VPN use is technically against certain terms.
EXPAND: To be legally defensible and operationally clear, bonus rules must cover activation, wagering, time limits, prohibited play, and stacking/combining. They should also address abuse indicators (multiple accounts, irregular wagering, identity mismatch) and the consequences for breach.
REFLECT: All bonuses on mate-au.com are optional and subject to these Terms and any promotion-specific conditions shown at the time of offer; where there is a conflict, the promotion-specific conditions apply.
Activation and Eligibility
- Opt-in and codes: Some bonuses require opting in, entering a promo code, or meeting deposit/transaction requirements. A bonus may not be credited if the required steps are not completed correctly.
- KYC gating: The Operator may require identity verification before crediting, converting, or permitting withdrawal of bonus-related winnings.
- Restricted jurisdictions: Bonuses may be unavailable in certain jurisdictions or to certain Player categories, including where local law prohibits such promotions.
Wagering Requirements and Timeframes
- Wagering: Where a wagering requirement applies, you must complete it in the manner stated in the relevant promotion terms (e.g., "bonus x40"). Only qualifying bets count toward wagering.
- Time limits: Bonuses and free spins may have expiry periods stated in the offer (e.g., a limited number of days). Any period stated will be applied as written and may be based on the Website's server time.
- Stake limits during wagering: The Operator may impose a maximum bet size while a bonus is active. Bets above the limit may be voided and/or wagering progress may be reset, depending on the stated promotion rules.
Prohibited Games and Prohibited Actions
- Game weighting: Some games may contribute differently (or not at all) to wagering. The applicable contribution is the one stated in the bonus terms or game rules.
- Abuse and irregular play: The following may be treated as bonus abuse: multiple accounts, collusion, use of stolen payment instruments, chip-dumping, hedging/low-risk wagering strategies intended to convert bonuses, or exploiting software bugs.
- Access methods and location masking: Where the Operator's rules restrict the use of VPNs/proxies or access via mirror domains to bypass ISP blocking, breach of those rules may result in bonus cancellation and/or enhanced verification requests.
Combining Promotions
- No stacking unless stated: Promotions generally cannot be combined unless the Operator explicitly states they can be stacked.
- Operator discretion: The Operator may refuse, limit, or withdraw promotions where it reasonably believes an offer has been claimed contrary to the intended rules.
Payments & Withdrawals
OBSERVE: The profile indicates Australian banks may block offshore gambling merchant codes, and the Operator may rely on third-party processors and alternative channels (including crypto). Payment handling must include limits, fees, processing times, and refund rules.
EXPAND: To reduce disputes and address financial crime risks, the Terms must clearly cover identity matching, chargebacks, withdrawal reversals, verification triggers, and what happens to bonuses when transactions are reversed.
REFLECT: Deposits and withdrawals on mate-au.com are subject to verification, risk checks, payment provider rules, and these Terms.
Deposit Methods, Limits, and Fees
- Available methods: Deposit methods may include bank cards, e-wallets, cryptoassets, and other third-party processors, depending on availability and your location.
- Limits: Minimum and maximum deposit limits may apply per transaction, per day, or per method. Limits are shown in the cashier and may change.
- Fees and exchange rates: The Operator may charge fees or apply exchange rates/markups, and third parties (banks, wallet providers, blockchain networks) may charge additional fees beyond the Operator's control.
- Bank blocking (AU context): Some Australian financial institutions may block transactions associated with offshore gambling. If a deposit fails due to bank controls, you must use an alternative method or contact your provider; the Operator is not responsible for bank-imposed declines.
Withdrawals, Processing Times, and Verification
- Processing times: Withdrawal requests are typically processed after internal checks and may take additional time depending on your payment method and third-party provider processing.
- Identity and method matching: The Operator may require withdrawals to be made to the same Payment Method used for deposits, or to a method in your name, to manage fraud and AML risk.
- Enhanced checks: Large withdrawals, unusual activity, multiple payment methods, or suspected location masking may trigger additional KYC or source-of-funds requests before approval.
Refunds, Chargebacks, and Reversals
- Refund policy: Deposits are generally not refundable once used to place bets, except where required by applicable law or where the Operator determines a transaction was incorrectly processed.
- Chargebacks: If you initiate a chargeback or payment dispute without first contacting support to resolve the issue, the Operator may suspend your Account pending investigation and may recover related losses where permitted.
- Reversed transactions and bonuses: If a deposit is reversed (by you, your bank, or a processor), the Operator may remove any associated Bonus Funds and winnings derived from that reversed deposit and may set off amounts from your balance to the extent permitted.
Limitation of Liability
OBSERVE: Online gambling involves technical dependencies (internet, device, providers), and the Operator must set boundaries for responsibility while still committing to fair settlement where possible.
EXPAND: For AU users, extra clarity is needed because offshore services may not be subject to the same local consumer/gambling protections as licensed Australian operators. Liability limits should address interruptions, errors, and maximum compensation.
REFLECT: The Operator provides the services on an "as available" basis and limits liability to the fullest extent permitted by applicable law.
- Fairness and settlement: The Operator will take reasonable steps to record and settle bets in accordance with the applicable game rules and system records. In case of a dispute, the Operator's transaction logs and game provider records may be used as evidence, subject to correction of proven errors.
- Technical failures: The Operator is not liable for losses arising from interruptions, delays, or failures caused by your device, your internet connection, telecom providers, malware, unauthorised access, or other events outside the Operator's reasonable control.
- Malfunctions and voiding: Where a game malfunction, software bug, or system error affects outcomes or displayed results, affected bets and payouts may be voided or adjusted in line with the game rules and applicable law.
- Maximum compensation: To the maximum extent permitted by law, any compensation payable by the Operator for a validated claim relating to a bet will not exceed the amount of the relevant bet (or, where required by law, a different minimum remedy).
- No indirect loss: The Operator is not liable for indirect or consequential losses (including loss of profit, opportunity, or goodwill) arising from your use of the Website.
Intellectual Property Rights
OBSERVE: The Website contains proprietary software, designs, text, and game content that must be protected from copying and unauthorised use.
EXPAND: Gambling platforms rely on licensing arrangements with game providers; unauthorised reproduction can breach third-party rights and create security risks (e.g., scraping, reverse engineering).
REFLECT: You receive a limited, non-exclusive, non-transferable right to access mate-au.com for personal, lawful use, subject to these Terms.
- Ownership: All content on mate-au.com (including software, logos, graphics, text, layout, and databases) is owned by or licensed to the Operator and is protected by intellectual property laws.
- Prohibited uses: You must not copy, reproduce, distribute, publish, display, modify, create derivative works from, reverse engineer, decompile, or attempt to extract source code from any part of the Website or games, except where permitted by mandatory law.
- Trademarks: "Casino Mate" and associated marks used on mate-au.com are trademarks or trade identifiers of their respective owners. No rights are granted to you except as necessary to access the Website.
Privacy & Data Protection
OBSERVE: Account creation, KYC, payments, and responsible gambling tools require processing of personal data, sometimes via third parties.
EXPAND: Cross-border offshore operations typically involve international data transfers and third-party processors; users should be directed to the privacy policy and informed of verification-related processing.
REFLECT: Personal data is handled in accordance with the Operator's privacy policy for mate-au.com and applicable data protection requirements.
- Privacy policy: Please review the privacy policy available on mate-au.com for details about what data is collected, how it is used, retention periods, and your rights.
- Verification and payments: You acknowledge that KYC checks and payment processing may involve sharing data with identity verification providers, payment processors, and fraud-prevention services.
Changes to Terms
OBSERVE: The Terms must be able to evolve (product updates, compliance changes), but users need notice and an option to stop using the service if they disagree.
EXPAND: Offshore gambling sites often operate via mirror domains and changing operational arrangements; clear notice methods (banner/email) reduce disputes about when changes applied.
REFLECT: The Operator may update these Terms from time to time and will provide reasonable notice of material changes.
- Notification methods: Updates may be communicated via a Website banner/notice on mate-au.com, by email (where you have provided an address and consented to receive notices), and/or by updating the effective date on this page.
- When changes apply: Unless stated otherwise, updated Terms apply from the effective date shown. Continued use of mate-au.com after the effective date constitutes acceptance of the updated Terms.
- Your option if you disagree: If you do not agree to updated Terms, you must discontinue use of the Website and may request account closure and withdrawal of available funds, subject to verification and these Terms.
Termination & Suspension
OBSERVE: The Operator must be able to suspend or close accounts for legal, security, and integrity reasons, while stating how balances are handled.
EXPAND: Given the profile's identified risks (KYC friction, VPN-related restrictions, payment processor reliance), the Terms should transparently address investigations, withholding, and refunds consistent with AML and fraud prevention practices.
REFLECT: The Operator may restrict access, suspend, or terminate your Account in accordance with this section and applicable law.
- Grounds for action: The Operator may suspend or close your Account if it reasonably believes you have: breached these Terms; provided false or misleading information; engaged in fraud, collusion, cheating, or bonus abuse; used stolen/unauthorised payment methods; or attempted to access from a Restricted Jurisdiction.
- Security and compliance holds: The Operator may place holds on withdrawals during KYC/AML checks, payment disputes, chargeback investigations, or suspected unlawful activity.
- Handling of balances: Subject to verification and legal/compliance obligations, the Operator may return verified available balances to an eligible Payment Method in your name. Bonus Funds may be forfeited in accordance with the relevant promotion terms.
- Notification: Where reasonably practicable, the Operator may notify you of suspension/termination by email or via account messages on mate-au.com, except where doing so would compromise investigations or violate legal obligations.
Governing Law & Jurisdiction
OBSERVE: The profile indicates offshore operational infrastructure (reported Curacao master licence Antillephone N.V. 8048/JAZ) and AU-facing marketing, with explicit note that the service is unlicensed/illegal offshore for Australian residents under the Interactive Gambling Act 2001.
EXPAND: Cross-border gambling disputes are complex: enforcement, consumer rights, and regulator access differ. A dispute mechanism should include internal resolution steps, explain limits, and acknowledge that AU regulatory complaint pathways for licensed operators may not apply.
REFLECT: The governing law and dispute process below applies to the maximum extent permitted by applicable law, while preserving any non-excludable rights you may have under mandatory consumer protection laws.
- Applicable law: Unless otherwise required by mandatory law, these Terms and any dispute arising from your use of mate-au.com are governed by the laws of the jurisdiction in which the Operator is established and from which it provides the services.
- AU regulatory notice: Casino Mate is described in the provided profile as not licensed by ACMA and operating as an offshore service to Australia. Accordingly, complaint and protection frameworks designed for licensed Australian wagering operators may not apply.
- Internal dispute resolution: Before commencing formal proceedings, you agree to contact customer support and provide sufficient detail (account ID, transaction IDs, dates, and supporting evidence) to allow investigation and resolution.
- Forum and jurisdiction: Subject to mandatory law, disputes not resolved internally may be brought before the competent courts determined under the Operator's governing law clause above, unless the Operator offers (or requires) an alternative dispute resolution process in writing.
Contact Information
OBSERVE: The provided important data lists critical contact fields as "not specified" and notes that support may be contacted via chat, but no direct URL is provided. External AU responsible gambling help is provided.
EXPAND: For legal defensibility and user protection, the Terms should clearly state the available channels and explicitly identify where details are missing, while pointing users to official help resources in Australia.
REFLECT: Use the following contact channels for matters relating to mate-au.com and Casino Mate; where a detail is not specified in the current source data, it is stated as such.
- Official website: https://mate-au.com
- Terms page: https://mate-au.com/terms-and-conditions
- Customer support email: not specified
- General/legal email: not specified
- Support phone: not specified
- Main office phone: not specified
- Support chat/contact form: not specified (source notes contacting support via chat for certain responsible gambling actions)
- Mailing/legal address: not specified (no verified legal entity address provided in the supplied profile data)
Responsible gambling support (Australia): If you are in Australia and need confidential help, you can contact Gambling Help Online at https://gamblinghelponline.org.au or call 1800 858 858. This service is independent and not operated by Casino Mate.